Project management.
One accountable project manager, one controlled process and complete visibility through Project Portal. From purchase order to commissioning, you always know exactly where your job is at.
Certainty of delivery, engineered in.
Design, build, programming, testing and commissioning run as one controlled, systemised process, with one team accountable for the whole job.
From the moment your order lands, a dedicated Metroid project manager owns it end to end. They coordinate our engineers, fabricators, wirers and programmers under one roof, so there is no handoff risk, no finger pointing and no gaps for the detail to fall through.
Every step runs on documented procedures, supported by fifteen years of proprietary software that integrates the whole job from quote to commissioning. Everything is traceable. And when we commit to a date, the system is built to deliver it.
Four stages, one point of contact.
- STAGE 01
Kick-off & program
Within days of your order we confirm scope, nominate your project manager and lock in a program that works backwards from your site dates.
- Scope, inclusions & exclusions confirmed
- Key dates & milestones agreed with you
- A named project manager as your single point of contact
- Project Portal access set up for your team
- STAGE 02
Design approval
A complete drawing pack, walked through with you and formally approved before fabrication begins, so there are no surprises on the floor.
- Schematics, layouts & general arrangements
- RFIs raised, answered & closed in Project Portal
- Formal approval gate before manufacture
- Changes assessed for time & cost impact up front
- STAGE 03
Build, program & test
Fabrication, wiring, programming and factory acceptance testing are sequenced in our own facility, with progress visible to you at every stage.
- Procurement & long-lead items tracked
- Regular progress updates, not radio silence
- Factory acceptance testing scheduled with you
- Test reports & quality records issued
- STAGE 04
Delivery & handover
We coordinate freight, delivery and commissioning, then stay with you until the plant runs smoothly.
- Delivery timeframes confirmed in Project Portal
- Transport & site logistics coordinated
- Commissioning support on site or remote
- Drawings & documentation handed over
See exactly where your job is at, any time.
Project Portal is our cloud-based project management platform, shared with you for life. It is the central source of truth for RFIs, drawings, correspondence and delivery timeframes, so nothing lives in someone’s inbox and nobody has to chase for an update.
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Live progress, board by board
Every switchboard in your project tracked from Order Received through Design, Fabrication, Wiring, Testing and Despatch to Commissioning, with expected dates at each stage.
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RFIs you can’t lose track of
Requests for information are raised, answered and closed against the project, and anything outstanding or overdue is flagged the moment you log in.
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Documents, drawings & scope
The current drawing pack, project documents and agreed scope in one place, so everyone is building to the same issue.
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Correspondence, tasks & service tickets
Project correspondence, open tasks and after-sales service tickets captured where the project lives, not scattered across inboxes.
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Invoicing, images & history
Invoices, progress photos from the factory floor and a full project history, available to your whole team for life.
Honest project management.
Honest lead times, not fantasy ones. Upfront about any potential delays or risks before you have to chase us. It is one of our core values, and it is how every Metroid project is run.
What you can expect from us
- A friendly and helpful project manager who knows your job inside out
- Honest lead times and straight answers, even when they are uncomfortable
- Early warning if anything moves, with options rather than excuses
- Changes absorbed with the least possible impact on time and cost
- Direct access to the engineers designing, programming and testing your board
What helps us deliver
- As much detail on your process design upfront.
- Timely drawing approvals at the design gate
- Clear site dates, access constraints and installation conditions
- Details of any client-supplied equipment as early as possible
- A single point of contact on your side
- Feedback, good or bad. We take it on the chin and keep improving